Frequently Asked Questions
Have questions about setting up vending machine services or a modern micro-market for your Northern Colorado facility? Here are answers to the most common questions we receive from business owners and property managers.
Is there really no cost to my business?
Yes, our services are 100% free to your organization. True North Vending provides the vending machines, handles delivery, completes installation, and manages ongoing restocking and maintenance at zero cost to you. Revenue is generated directly from individual customer purchases.
What types of facilities do you serve?
We partner with a wide variety of commercial spaces across Larimer and Boulder counties, including corporate offices, tech campuses, manufacturing plants, distribution centers, healthcare facilities, multi-family residential complexes, and high-traffic customer waiting areas.
How do we get started with True North Vending?
Getting started is quick and simple. Contact our team to request a free site assessment. We will evaluate your foot traffic, discuss your product preferences, and recommend the ideal equipment setup for your space.
What payment methods do your machines accept?
All of our modern machines feature built-in cashless payment technology. Customers can pay using standard debit and credit cards, mobile wallets like Apple Pay and Google Pay, or traditional cash and coins.
What kind of products can we offer in our break room?
We tailor product inventory to fit your workforce's preferences. Options include popular national snack brands, cold beverages, healthy alternatives, artisan local Colorado products, and fresh food options for micro-markets.
What is the difference between a vending machine and a micro-market?
Traditional vending machines are enclosed, automated units ideal for single items or smaller spaces. A micro-market is an open, self-checkout mini convenience store with display racks and glass-front coolers, making it ideal for larger teams or multi-shift facilities that want fresh meal options like sandwiches, salads, and cold brew.
How often are machines restocked and serviced?
We monitor inventory levels remotely and build custom restocking schedules based on your location’s sales volume. Our goal is to ensure your break room remains clean, fully operational, and stocked so items never run out.
What happens if a machine needs maintenance or repair?
Because True North Vending is headquartered locally in Berthoud, CO, we provide rapid response times across Northern Colorado. If an issue arises, our local technicians are dispatched promptly to perform maintenance and keep your equipment running smoothly.
What if a customer experiences a machine error or lost payment?
Our machines are equipped with guaranteed delivery optical drop sensors to ensure items deploy cleanly. In the rare event of an error, our local support team handles customer refunds directly and efficiently.
Have More Questions?
Ready to discuss customized break room solutions for your workplace? Contact True North Vending today to speak directly with our local team.
